Dear Customer
亲爱的用户
Thanks for asking us .
感谢你的问候
Sorry for my late reply.
对我们迟到的回复至于歉意
Please find our replacement policies below.
请看下面我门的更换政策
1. We accept free replacement for any defection or missing parts if it occurred in our production line or during the transportation. We need to see a picture of broken parts or a sprew that has missing parts in the unwrapped plastic bags when you ask for a replacement.
我们接受免费的调换,只要这是由于生产线或者运输的问题造成的物件损害或者丢失。如果你需要换,我们需要看一张破损物件的照片或者是在未开封塑料袋中的丢失物件照片。
2. We also accept a replacement for broken parts or missing parts which occurred under customer's responsibility. This replacement will be done free of charge but it will be only one time deal.
我们同样调换由于顾客责任造成的物件损害或者丢失。这种调换可以免费,但是我们只干那么一次~
Also, please let us know below for shipping
同样,请告知我们一下信息
-your address
你的地址
-item code(under bar-code)
物品的号码
-your replacement parts tree code and parts number
你需要调换的零件的条形码和零件的具体号码
-your phone number
你的电话
-your full name
你的全名
Sorry for delay.
很抱歉回晚了
And also, we need you to write all emails in English.
当然,我们需要你用英文来写所有的EMAIL
Sorry.
抱歉
Sincerely
真诚的
Hana