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账号被封 教你如何15min 解锁

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刚刚登陆的时候发现我的account被锁住了。看到了上面提到的appeal@ncsoft.com


于是我就发送了如下的邮件(切记gmail邮箱全球邮箱神器) 从北京时间 13:30-13:45 搞定 :


Feb 6, 21:30 PST
Hi NcSoft,
I found my account my locked and I need to know the reason.
Right now I am outside the USA ,so I had to use Gaming VPN to login my Bns Account. Probably I think that's the reason why you staff locked my account.
I will be back to USA in several days and then my IP address can be identified again. But PLZ unlock my account , Ncsoft.
Btw, how soon can I replay my Bns ? Thank you!
I'm looking forward to ur reply.
Regards,
------------------------------------------------------------------------------------------


Feb 6, 21:40 PST
My locked account is : jimmy.chen19960913@gmail.com
My birthday is Sep 13 1996
My character name is Chappuccinooooo(Lv 50 HM 9 assassin class Mushin Server)
I had to use my gaming vpn to keep my Ping steady , or the gaming experience would suck.Plz help me unlock my account,my adorable Ncsoft. xD


Regards,
-----------------------------------------------------------------------------------------------
Jack (NCSOFT)
Feb 6, 21:43 PST
Hello,

We have reviewed the details of the action. As a result, we have completely removed the action and restored access to the account. We apologize for any inconvenience this may have caused. Thank you for your patience as we worked to resolve this matter for you.

Regards,

Jack
NCSOFT Support Team




其实看下来很简单。 IP 不能辨认,尤其是消费时候IP不能辨认是被封号的原因。
15min的客服快速,给力!


回复
1楼2017-02-07 14:20
    好人啊,支持一个


    回复
    2楼2017-02-07 14:35
      挖个坟! 然而到了今天 ncsoft还是不解决问题 还是乱封号 甚至submit的ticket都不回复, 询问原因就不说 等了3天都没消息


      回复
      来自iPhone客户端3楼2019-03-05 20:27